Frequently Asked Questions

General

How can I find out the value of my item?

If you are interested to know what you have and what its value might be, feel free to email images to [email protected]

How long will it take for me to hear back after submitting images?

It can take three to five business days to hear back from a specialist. 

Are you available for walk-in appraisals? 

No. Our specialists are not always in the gallery. Please call the gallery to make an appointment directly with a specialist before bringing your items to us. 

Do you provide written appraisals? 

We can provide formal written appraisals for insurance or estate purposes. The fee is $250 for the first hour and $150 for each additional hour. Please call the gallery for more information. 

How do I know if you can sell my items?

Our specialists need to see and approve for auction all items we sell. You can email photos to [email protected]. For larger quantities of items, such as an entire estate, please call the gallery to see if a courtesy visit might be available. 

What types of items do you sell?

We have four departments: Fine Art, Furniture and Decorative Art, Jewelry, and Asian Art. Our specialists are here to determine if we can sell your items for you. 

Do you have consignment minimums? 

Yes. We cannot accommodate all consignment requests we receive. Our minimums fluctuate depending on department needs. Please email images of your items to [email protected] for us to determine if we can handle them for you. 

In-Person Auctions

Can I view the item in person before the auction?

Yes. We are open for public preview the Friday before the auction from 1pm to 5pm. You are welcome to view the items in person during this time, and our specialists are available to answer your questions. 

Can I bid in person?

Yes. In person bidding is open to the public and free of charge. Our doors open at 9am each auction day, and the auction begins at approximately 9:30am. You will register for a bidder paddle upon your arrival, and your number is good for both days. 

What if I cannot attend or I’m interested in an item that isn’t selling for several hours?

You may leave an absentee bid with the front office. The auctioneer will execute your bid for you as if you were here bidding competitively. 

Is my Clars Live bidder number the same as an in-house bidder number? 

No. Clars live will assign you a four digit bidder number generally in the 1000 number range. This bidder number does not transfer to bidding in person. You will need to register for an in-house paddle number to bid in person. 

What is a Buyer’s Premium?

A Buyer’s Premium is a service fee charged by all auction galleries. Our in-house premium is currently 25%. This percentage will be charged on top of the hammer price of each individual item. 

Online auctions

How do I bid online?

Our catalogs are available online for viewing and bidding via Clars Live, Live Auctioneers and Invaluable. You can create an account on any of these platforms free of charge, and either leave absentee bids online, or bid in real time as the auction progresses during the live sale. 

Is there a fee for bidding online?

Yes. The Buyer’s Premium will be higher if you bid online instead of directly with the gallery. The Buyer’s Premium on Clars Live is currently 27%. The Buyer’s Premium on Live Auctioneers and Invaluable is currently 30%. 

Do I have to register for each sale individually?

Yes. We require that you register for each sale individually to verify that you agree to our Conditions of Sale, Terms of Use, and Privacy Policy.

How do I know if I am approved to bid?

Once you have been approved to bid, you will receive an email from us letting you know you all set to participate freely in the auction.

Can I bid against myself?

If you are only bidding on one bidding platform, then you will not be bidding against yourself. The only way you could bid against yourself is if you placed a bid on the same item(s) in the same auction on multiple bidding platforms (Clars Live, Live Auctioneers, Invaluable or in-house). For this reason, we strongly suggest only bidding on one platform.

How do I know if I won?

Invoice are emailed for Live Auctioneers and Invaluable at the conclusion of each auction day. Invoices for Clars Live are emailed on the Monday after an auction. 

The item sold for the same amount that I bid for it, but I am not the winner. Why didn’t I win?

There are a few reasons why this could have happened. The most common reason is that more than one bid came in at the same amount, resulting in a tie. Bids are accepted at the auctioneer’s discretion. Therefore, even if you have made an absentee bid online or in-house, this does not guarantee that you will win the item. 

How long do I have to pay and pick up?

For all auctions, you have three business days after the auction to pay for any items you purchased. After 10 business days, if the items have not been picked up, we may begin to charge storage fees at a rate of $10 per lot per day. 

Do you provide shipping and packaging services?

We do not provide in-house packing or shipping services. Packing and shipping is at buyer’s cost, and you must coordinate this with a third party. A list of third party shippers other Clars customers have used is located on the shipping page of our website. 

What types of payments do you accept?

We accept cash, cashier’s check, wire transfer, personal check (items may be held until the check clears), and PayPal. For payments made within the US and Canada, we also accept Visa, MasterCard, Discover and American Express. 



Do you have any remaining questions?